Sarah Valentine-Bull

Specialist Consultant, specialising in: Lean/Agile Process, Leadership/Cultural Change, Operational/Back Office Improvements, Coaching and Mentoring Services

Sarah is a consultant in project management, process enhancement and people development.  She is an experienced Operations Lead and Project Manager with extensive knowledge in both running a 100 FTE ‘call/claims centre’ operation to high service level requirements and continuous evaluation and improvement of process both from a customer journey and cost perspective in an SME growing from 76 staff to 450.  She has a strong foundation in compliance, audit and due diligence in the financing sector enabling exposure to a wide variety of industries.

Career in brief…

Sarah’s experience includes Project Management of the transfer of a processing centre acquisition into head office, including enhancing the operational processes, developing training plans, role profiles and ensuring activity moved in an appropriate and timely fashion.  Project Management of the launch of a commercial product within a public sector environment, producing the staff resource plans, operational processes and phone scripts along with undertaking staff training.  Subsequently involved in review of all operational activity. Sarah is involved in coaching of start-up business with the Mid-Yorkshire Chamber.