Spotlight Review Form | BrookConsult

Case Study Review

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Please take a moment to fill out the points below giving as much as information as possible.

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Company Name

Have you worked with us before? If not, how did you hear about us?

Why was there a need for training/consultancy?

Did you know what you wanted from the outset?

Did you look at what we offer on our website? If so, was it useful?

How did the Business Support Manager help to establish your need and suggest a solution? Did you find this a useful process?

Did the BSM explain the process? (What happens next, timescales?)

If funding was involved, did the BSM explain how this worked and discuss any paperwork required?

How was the consultant fit? – Did they understand your business/sector?

What did the delegates/learners think of them?

Were they approachable? Did their delivery style meet the business requirements?

Did the BSM keep in contact throughout the process and provide updates and amend deadlines as necessary?

What improvements were seen?

Were you surprised at the impact?

Did the work identify other areas that the business requires support with?

What was the best ‘thing’ from the support provided?

Did the BSM explain about the closure process and the need to do a completion report on the Portal? Did you find this easy? Was any support offered with this?

Have you received any follow-up post-delivery from the BSM or anyone else at Brook?

Would you recommend us to other businesses?

Case Study Review

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