Dovetailors is known for its bold designs and impressive manufacturing capabilities.
There skilled team designs and produces individual pieces of contemporary furniture and works with architects and designers to bring their visions to fruition.
The Challenge
Dovetailors sought to enhance its manufacturing operations by addressing several key areas:
- Improving inventory management
- Streamlining processes and eliminating paper-based systems
- Enhancing team communication and customer follow-up
- Finding an ERP system that suited their bespoke business needs, without overwhelming a small team
The Solution
The business needed a simple, affordable ERP system that could integrate multiple operations like CRM, MRP, and accounting. However, the team was uncertain which system would be best.
Key Support Provided:
- Dovetailors attended a day-long workshop, where they clarified their needs and began planning the next steps with the support of a Business Support Manager (BSM).
- The BSM, alongside Made Smarter representatives, guided the team through identifying the right ERP system, explaining timescales, and ensuring the solution fit their specific requirements.
How the Process Unfolded
- Initial Consultation: The BSM helped Dovetailors define their goals and assisted in planning the project, ensuring the solution was simple to implement and affordable for a small business.
- Funding Support: Dovetailors utilised the Made Smarter grant, with clear guidance provided on the funding process and necessary paperwork.
- Consultant’s Expertise: The consultant’s extensive manufacturing and business management experience helped Dovetailors choose the most cost-effective ERP system, aligning it with their operational goals.
- Implementation: The consultant worked closely with the team to address concerns, monitor progress, and set achievable milestones. Regular meetings ensured that the process was manageable and on track.
The Results
Dovetailors has successfully implemented an ERP system that integrates CRM, MRP, and accounting. The improvements include:
- Enhanced team communication
- More efficient customer interactions
- Better stock and manufacturing capacity management
The process was transformative, opening the door for future improvements within the company.
The Impact
While the full impact is still being assessed, Dovetailors has experienced a shift in mindset and operational efficiency, successfully navigating a significant change with confidence.
The Best Part of the Support
Dovetailors found the support invaluable in helping them clearly understand their requirements, adopt a new system, and implement it effectively despite having no prior experience.
Would They Recommend Us?
Absolutely! Dovetailors would highly recommend BrookConsult for other businesses looking to implement an ERP system. They have received continued support, ensuring the process remains smooth even after the initial implementation.
“The Dovetailor’s team were great to work with. All were very open and willing to change. Emmanuelle their MD (and project lead) really embraced the new cloud-based solutions and communicated their use and benefits to the rest of the team…”
Tim Wright
Digital Manufacturing Consultant
Conclusion
Dovetailors Limited successfully streamlined its operations with tailored support and an effective ERP system, paving the way for future improvements and more efficient operations.
